Refund and Cancellation Policy

Understanding our refund and cancellation terms

Refund and Cancellation Policy for Alex Publications

Last Updated: January 1, 2023

1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Alex Publications policy carefully before making any payments.

2. Service Cancellations

2.1 Cancellation by Client

If you wish to cancel a service that has been ordered but not yet started, the following terms apply:

  • Cancellations made within 48 hours of placing the order: Full refund.
  • Cancellations made after 48 hours but before work has commenced: 80% refund.
  • Cancellations made after work has commenced: Refund will be provided as per the percentage of work not completed, minus a 20% administrative fee.

2.2 Cancellation by Alex Publications

Alex Publications issues, or if we believe that the service requested violates our terms and conditions. In such cases:

  • If no work has been completed: Full refund.
  • If partial work has been completed: Refund will be provided for the percentage of work not completed.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

  • Service not provided: If we fail to deliver the agreed-upon service within the specified timeframe, you may be eligible for a full refund.
  • Quality issues: If the service delivered does not meet the agreed-upon specifications or quality standards, you may request a refund. Such requests will be evaluated on a case-by-case basis.
  • Technical issues: If technical issues on our end prevent the service from being delivered as promised, a full or partial refund may be issued depending on the circumstances.

Refunds are not available in the following circumstances:

  • Change of mind: Once work has commenced, refunds will not be issued simply because you have changed your mind about the service.
  • Unreasonable expectations: Refunds will not be issued if your expectations were not clearly communicated in the initial agreement or if they are deemed unreasonable.
  • Third-party services: We cannot issue refunds for third-party services or products that were purchased as part of our service package.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at contact@alexbook.shop with the subject line "Refund Request."
  2. Provide your order number, the date of purchase, and a detailed explanation of why you are requesting a refund.
  3. Include any relevant documentation or evidence to support your refund request.

We will review your refund request and respond within 5 business days. If your refund request is approved:

  • Refunds will be processed using the original payment method used for the purchase.
  • Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Subscription Services

For subscription-based services:

  • You may cancel your subscription at any time by contacting our customer support team.
  • Cancellations made before the next billing cycle will not be charged for the upcoming period.
  • No refunds will be issued for the current billing period if you cancel your subscription mid-cycle.
  • If you cancel within the first 14 days of a new subscription, you may be eligible for a prorated refund for the unused portion of the current billing period.

6. Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Natural disasters or emergencies affecting your business
  • Serious illness or death
  • Other extenuating circumstances

Please contact our customer support team, and we will work with you to find a reasonable solution, which may include extended deadlines, service modifications, or special refund arrangements.

7. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

8. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at:

Email: contact@alexbook.shop

Phone: +91 9958334434

Address: NO 145, THIRUVALLUVAR SALAI, TEYNAMPET, Chennai, Tamil Nadu, 600018